It doesn’t happen too often but when a message is stuck in the Outbox it can be a real pain and may prevent you from sending and receiving other emails as well. Below you’ll find 5 methods to get the message out of the Outbox. • • • • • Note: If you can’t see the stuck message, then it is most likely a Read Receipt. To get rid of that see the guide:. Method 1 – Open and close The easiest and quickest way to try to unlock the message from your Outbox is to open the message in the Outbox with a double click and close it again. ![]() The messages may be in the outbox because some other device (or another Outlook connection) modified the message before Outlook could move the message to the sent item folder. When that happens Outlook leaves the message as they were, assuming that the other session will take care of moving the messages. Hi, While I was using OUTLOOK 2007 I tried to send an email but it did not send because the attached file was to big. Today I updated to the 2016 version. For remove or delete hang up email messages from Outlook Outbox, you need to verify the “Work Offline” option is not enabled. Follow the steps given below to delete the email stuck in outbox of Outlook. In Outlook 2010/ 2013/ 2016: Navigate to Send/Receive tab and click on the Work Offline option. If this is the case for you, open your email from the outbox, browse to a new folder so you won’t automatically re-mark it as read, and click Send on the stuck email. Did these tips work for you? Let us know if you have any other solutions for those pesky stuck emails. Now select the message and press DELETE or move it to your Drafts folder if you want to resent it. Method 2 – Offline Mode Another quick and effective method is to put Outlook in Offline Mode. • Outlook 2007 and previous File-> Work Offline• Outlook 2010 / 2013 / 2016 / 2019 / Office 365 Ribbon tab: Send/Receive-> button: Work Offline Now restart Outlook and see if you can delete it. You can try this in combination with method 1 as well. Don’t forget to put Outlook back On-line again afterwards via the same instructions as above. Method 3 – Safe Mode By Starting Outlook in Safe Mode, you’ll prevent the message from being locked by an add-in like for instance a virus scanner which integrates itself with Outlook (which is anyway). To start Outlook in Safe Mode, hold the CTRL button on your keyboard when clicking on the Outlook shortcut and hold the CTRL button down until you see the dialog below and choose: Yes. You can combine this method with the above 2 methods as well. Holding down the CTRL button while starting Outlook is the easiest way to start Outlook in Safe Mode. Method 4 – New temporary default pst-file This method is a bit more drastic but highly effective when the above methods all have failed. Via this method you can also force Outlook to recreate the Outbox folder. • Create a new pst-file. • Outlook 2007 and previous File-> New-> Outlook Data File• Outlook 2010 / 2013 / 2016 / 2019 / Office 365 Ribbon tab: Home-> button: New Items-> More Items-> Outlook Data File• Office 365 (Single Line Ribbon) Ribbon tab: Home-> down arrow next to New Email button-> More Items-> Outlook Data File • Set this pst-file as the default data file in your Account Settings. • Outlook 2007 and previous File-> Data File Management• Outlook 2010 / 2013 / 2016 / 2019 / Office 365 File-> Account Settings-> Account Settings-> tab Data Files • When you now restart Outlook, your original pst-file will show up as the secondary set of mailbox folders. From here, you should be able to move the message from the Outbox folder or even delete the entire Outbox folder (when you do, make sure you also delete it from the Deleted Items folder or hold the SHIFT button when deleting the folder to bypass the Deleted Items folder).• Set the original pst-file as the default delivery location again via the same method as above and restart Outlook. If you deleted the Outbox folder, it will automatically be recreated and will be empty. Method 5 – MFCMAPI If the message is still stuck now, you can use a tool called MFCMAPI to remove it. ![]() MFCMAPI is a low-level editing tool developed by who is a Senior Escalation Engineer in Developer Support at Microsoft focusing on Outlook and Exchange Server APIs (in other words: this is a very reliable application. You can do some really great things with MFCMAPI, but you can also easily do large irreversible damage to your mailbox so it is important that you and follow the below instructions carefully. • Visit the to download the latest version of MFCMAPI. • When you use a 32-bit version of Outlook, you’ll need the file starting with; MFCMAPI.exe• When you use a 64-bit version of Outlook, you’ll need the file starting with; MFCMAPI.exe.x64 • Extract the downloaded file and run mfcmapi.exe from within the extracted folder.• Press OK on the first screen which displays some usage notes.• Choose: Session-> Logon Click on image to enlarge.• Select your Outlook mail profile or simply press OK if you are not familiar with this dialog. • Double click on the line which has the value for the Default Store column set to True. ![]() Click on image to enlarge.• In the left panel, expand the first entry. When you are using an Exchange account, this is called “Root – Mailbox” and otherwise it is called “Root Container”.• Depending on your account configuration expand the following folder: • IPM_SUBTREE• Top of Outlook data file• Top of Personal Folders• Top of Information Store • You should now see your Outbox folder. Double click on it and a dialog will open that shows all the messages that are in your Outbox folder. • Select the message and choose: Actions-> Submit-> Abort submit Click on image to enlarge.• Make sure the message is still selected and choose: Actions-> Delete message• Set the option to “Permanent delete passing DELETE_HARD_DELETE (unrecoverable)” and press OK. • Repeat the abort and delete steps for each message that is stuck in your Outbox.• Close all open windows of MFCMAPI. Open Outlook and notice that the stuck message is gone from your Outbox folder. Kutools for Outlook: with more than 40+ handy Excel add-ins, free to try with no limitation in 60 days. Delete email stuck in Outbox in Outlook You can easily delete stuck email in Outlook as follows. Go to Send / Receive tab, and then click Work Offline. See screenshot: 2. How To Send Items From Outlook OutboxAfter clicking Work Offline, you will see the Working Offline showing on the Status Bar. Close the Outlook application and restart it. Get into the Outbox by clicking it. Select the emails and then right click, then select Delete from the right clicking menu. Or you can just select the messages and press Delete key on the keyboard. See screenshot: 5. After deleting the stuck email message from the Outbox, please click the Work Offline button again to connect to the Internet. Delete email stuck in Outbox with Kutools for Outlook If you have Kutools for Outlook, you can quickly remove all stuck messages in Oubox at once.Please do as this:: with more than 20 handy Excel add-ins, free to try with no limitation in 60 days. Go to the Outbox folder, and then click Kutools > Remove Stuck Messages, see screenshot: 2. Cannot See Outbox In OutlookAnd then a message box is popped out to remind you restart the Outlook to make this feature take effect, see screenshot: 3. Click OK, and restart the Outlook, now, you can see all the stuck emails have been deleted as you need 100+ Powerful Tools and Features for Outlook 2010 / 2013 / 2016 / 2019 / Office 365: Compatible with Outlook 2010 / 2013 / 2016 / 2019 / Office 365 (32/64); Compatible with Windows XP, Windows Vista, Windows 7 / 8 / 10, Windows Server 2003/2008, Citrix System and Windows Terminal (Remote Desktop) Server; Free trial without feature limitation in 45 days!||.
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